Returns Policy

Return Conditions. The following conditions also apply to Product returns:

 

  • Products must be in donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors).
  • Please note that, in all cases, the original receipt showing proof of purchase may be required to take advantage of the 100-Night Trial Policy.
  • Products may not be returned from outside Ireland.
  • Customers may return a maximum of one (1) of each particular Product per initial order, validated by a customer name or shipping address (i.e. please try a Product first—we are happy to send you more later!)
  • If at least one of a particular Product type is returned from an initial order, that customer or shipping address will not be eligible for additional Trial Periods on subsequent orders of that particular Product (e.g. if you return a The Spinery pillow, you will not be eligible for the applicable Trial Period on future The Spinery pillow orders).
  • For Bundles, (i) an entire Bundle may be returned and (ii) the longest Trial Period applicable to any Product included in that Bundle will be applicable Trial Period for the entire Bundle.

Mattress Trial Period Terms & Conditions

Thank you for choosing to purchase a mattress from The Spinery (“we”, “us”, “our”). We are confident that you will enjoy the comfort and support our mattresses provide. We offer a 100-night trial for our mattresses, subject to the terms and conditions set forth below.

If within the first 100 nights of sleeping on your new Spinery mattress you’re not completely satisfied—for any reason—you may return it for a full refund. If outside the 100 nights you’re not eligible for a refund. We will likely donate your original mattress to a charity.

Trial Period: Our 100-night trial begins on the day your mattress is delivered. You must use the mattress for a minimum of 30 nights before initiating a return. This is to ensure that you have had sufficient time to adjust to the new mattress.

Returns: If you decide that our mattress is not right for you, you may return it within the trial period. To initiate a return, please contact our customer service team to request a return authorization. Returns without authorization will not be accepted. You must return the mattress in its original condition and packaging. If the mattress is not returned in its original packaging, we reserve the right to assess an additional fee of up to 20% of the original purchase price.

Restocking Fee: If you choose to return the mattress, we will assess an 8% restocking fee. This fee is to cover the cost of processing and inspecting the returned mattress. The restocking fee will be deducted from your refund. Refunds will be issued within 14 business days of our receipt of the returned mattress.

Damaged or Defective Mattresses: If your mattress arrives damaged or defective, please contact our customer service team within 5 business days of receipt of the mattress. We will work with you to arrange for a replacement mattress to be delivered to you at no additional cost.

Limitations: This trial offer is limited to one mattress per household. The trial offer cannot be combined with any other promotions or discounts. We reserve the right to modify or terminate this trial offer at any time without notice.

By purchasing our mattress and participating in our 100-night trial, you agree to be bound by these terms and conditions. If you have any questions or concerns, please contact our customer service team for assistance.

 

 

Trial Period Exceptions.

 

Any Product that is (a) marked as “Final Sale” or “Clearance,” or (b) purchased as part of a “bundled” product offering (each such offering, a “Bundle”), to the extent not accompanied by the entire Bundle, may not be returned or exchanged, except in the event of a Defect, as defined in the applicable Product Warranty, or unless otherwise specified. See additional information here.

 

Because we cannot handle international deliveries and logistics expenses, your mattress must be collected from it’s original delivery address at the time you wish to take advantage of the 100 Night Trial Policy.

Any “gift-with-purchase” promotional items must also be returned or their full retail value will be deducted from any return refund unless prohibited by law. Promotional or included mattress disposal and disposal transport must also be returned or their full retail value will be deducted from any return refund

 

Return Procedure

Return shipping is free, provided that you are returning the Product from the address of the original delivery. Refunds will be issued in the form of the original payment. Please follow the instructions below to return your Product.

 

  • Mattress: If you want to return your Spinery mattress, we would be happy to arrange a return pick-up after the 30-Night Adjustment Period if the mattress is within the applicable Product’s Trial Period, please e-mail The Spinery at [email protected] to arrange a return pick-up along with a photograph of your mattress on your base and reason for the return.
  • Cancellation and refunds

This paragraph applies if you buy as a consumer as defined in the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

    1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
    2. The following rules apply to cancellation of your order:
    3. If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
    4. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
    5. We will return your money subject to the following conditions:
    6. we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
    7. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
    8. The option to cancel your order is not available:
    9. if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
    10. if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
    11. If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
    12. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
    13. In any of the above scenarios, we will return your money within 14 days.

 

  • Liability for subsequent defects

    1. We will repair or replace Goods which show a defect. If you claim that the item is defective, the following conditions apply:
    2. the defect must be reported to us within four weeks of becoming apparent;
    3. the defect results only from faulty design or manufacture;
    4. you have returned the defective Goods or parts to us if we have so requested.
    5. If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
    6. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

 

  • Delivery and pick up

    1. Goods are delivered within 30 days from the day you place an order to purchase the Goods.
    2. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
    3. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
    4. We may deliver the Goods in installments if they are not all available at the same time for delivery.
    5. Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
    6. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimize your inconvenience.
    7. Signing “Unchecked”, “Not Checked” or similar is not acceptable.
    8. We will send you a message by email to tell you when we have despatched your order.
    9. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
    10. Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.
    11. Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
    12. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
    13. We are happy for you to pick up Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank. A cheque on arrival is not acceptable.
    14. If you pick up Goods from our premises then:
    15. we will not be able to assist you in loading heavy items;
    16. Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
    17. you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

 

  • Foreign taxes and duties

    1. If you are not in EU (European Union) country, we have no knowledge of, and no responsibility for, the laws in your country.
    2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

 

  • Goods returned

These provisions apply in the event you return any goods to us for any reason except as a result of your cancellation under the Regulations.:

  1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
  2. The Goods must be returned to us as soon as any defect is discovered but not later than 100 days.
  3. So far as possible, Goods should be returned:
  4. with both Goods and all packaging as far as possible in their original condition;
  5. securely wrapped;
  6. including our delivery slip; or manufacturer’s delivery slip
  7. at your risk and cost.
  8. The procedure for return of Goods is set out on Our Website. If you do not follow this procedure, we may be unable to identify you as the sender of the Goods.
  9. In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.
  10. Most of the Goods are covered by the manufacturer’s guarantee for a minimum of 12 months.
  11. If delivery was made to Irish address, you are also protected by the Sale of Goods and Supply of Services Act 1980.
  12. If we agree that the Goods are faulty, we will:
  13. refund the cost of return carriage;
  14. repair or replace the Goods as we choose.